1. Introduction

1.1 Who we are. New Roads Collective Limited (“NR”, “we”, “us”, “our”) is a company registered in England and Wales with company number 16063082 and registered office at 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT. We trade under the name New Roads.

1.2 What we do. We provide an AI-enabled web application  that generates road-trip ideas, itineraries and related recommendations (the “Service”). The Service currently supports the planning of trips across the United Kingdom, Germany, France, Spain, Italy, Switzerland and Belgium. The web application and all outputs are provided in the English language.

1.3 How these terms work. These Terms & Conditions (the “Terms”) govern your access to and use of the Service. By creating an account, clicking the acceptance tickbox, or using the Service, you agree to be bound by:

1.3.1 these Terms;

1.3.2 our Privacy Policy and Cookie Notice;

1.3.3 our Acceptable Use Policy.

New Users may trial the Service, with initial limited, revocable access, prior to creating a Subscription account; by doing so, they agree to these Terms through such use. (“Service Trial”)

1.4 Who can use the Service. The Service is intended for users aged 18 or over for personal, private use only. Users may access the Service from any country; however, the Service is designed and optimised for itineraries located within the United Kingdom, Germany, France, Spain, Italy, Switzerland and Belgium.

1.5 Permitted and restricted business use. This Service is intended for personal, non-commercial use. Certain approved Partners may, by separate written agreement with NR, be permitted to use the platform to arrange group drives for their communities, subject to a bespoke membership fee and specific terms of use, which apply in addition to and prevail over these Terms to the extent of conflict. Businesses that are not expressly contracted as NR Partners may not use the Service to plan single or group drives for business or commercial purposes.

1.6 Consumer rights. If you are a consumer, you have statutory rights that are not affected by these Terms.

2. Definitions

For the purposes of these Terms:

“Service” means the online platform, website, web application, and related digital AI Tools operated by NR under the name New Roads, which provides personalised road trips, route-planning, itinerary generation, AI-assisted trip creation, mapping integrations, account management, and other features made available to Users for personal, private use, whether free or paid.

The Service includes any associated mobile applications, APIs, or software provided by NR.

“AI Output” means any road trip itinerary, route, recommendation, map, information, data, databases, materials, text, images (photos, graphics, video), audio or other content automatically generated or otherwise produced by the Service based on information provided by the User, including any combination of AI-generated text, system-produced content, links, or embedded Affiliate Content or recommendations.

“AI Tool” means any artificial intelligence (AI) or machine learning (ML) or deep learning (DL) system whether publicly accessible or hosted privately. It includes statistical learning algorithms, models (including large language models), neural networks, and related hardware or equipment capable of generating various types of content (including text, images, video, audio, or computer code) based on user-supplied prompts. It also includes generative AI Tools which can create new content, such as text, images, music, or videos, based on the data it has been trained on.

“User” (or “you”) means any individual that accesses, browses, creates an account with, or otherwise uses the Service, whether on a free or paid basis, and includes anyone acting on their behalf.

“User Content” means any data, text, images, or other material inputted, uploaded, submitted, posted, exposed transferred or otherwise provided, made available or processed by or through the Service by or on behalf of a User, including trip details, chat inputs, car information, and photos of vehicles or road trips, trip preferences, descriptions and uploaded images.

“Partner” means a business entity or organisation that has entered into a separate, written agreement with NR to use the Service for approved community or group drive activities, subject to payment of a membership fee and compliance with agreed terms.

“Prompts” means any prompt text, system messages, data sets, or weight deltas located under the directory /prompts or otherwise identified as proprietary prompts which forms part of NR’s IPR but excluding Client Data.

“Account” means the registered profile created by a User to access the Service, managed via the “My Profile” page.

“Account Types” means the three levels of access to the Service:

• 1. Free: free use without account registration for Service Trial, provides one trip limited to ten (10) prompts, with no access to export, saving, sharing, favourites, chat history or other Service features;
  2. Trial: a free account for additional Service Trial with one original trip and two additional trips limited to twenty five (25) prompts each, with access to additional Service features.
  3. Subscription: a paid account with unlimited trips and access to additional Service features.

“Affiliate Content” means links to or suggestions of third-party services such as accommodation, dining, refreshments, or other experiences through affiliate or Partner arrangements.

3. Use of the Service

3.1 Lawful and safe use. You agree to use the Service only for lawful purposes and in a manner that is safe, respectful, and compliant with all applicable laws. The Service is currently available for road trip planning in the United Kingdom, Germany, France, Spain, Italy, Switzerland and Belgium. Users accessing the Service from outside these territories acknowledge that itineraries or mapping features may be incomplete or unavailable.

As outlined in our Acceptable Use Policy, you must not introduce viruses, malware, or other harmful code or attempt to test, probe, or circumvent any security controls of the Service. You undertake not to circumvent any technological means which we implement to prevent unauthorised use of the Service.

You must not use the Service in any way that encourages or enables unsafe, aggressive, or illegal driving behaviour, nor rely solely on AI-generated information for any safety-critical decisions.

You must not Input any AI Outputs or other materials or data belonging to NR into any AI Tools other than as part of the Services. When using the Service you may not engage in scraping, data mining, harvesting, screen scraping, data aggregating, and indexing nor access the Services or NR database using any automated means.

3.2 Driver responsibility. You are solely responsible for:

• assessing the suitability of any itinerary, route, or recommendation for your vehicle and driving ability;
• ensuring the safety of yourself, your passengers, your vehicle, and other road users; and
• complying with all local laws, speed limits, and driving regulations at all times.

NR does not encourage or condone unsafe driving. You remain in full control of your vehicle and bear sole responsibility for all driving-related decisions. NR’s liability in relation to these matters is limited as set out in Clause 6.5 (User responsibility and limits of our liability).

3.3 AI and data use disclaimers. The Service uses AI to generate itineraries; AI Outputs may contain errors or outdated information. Verify all critical details (routes, road conditions, laws, etc.) before relying on them. Do not input sensitive personal information. AI Tools interactions are not confidential.

3.4 Affiliate Content and Third-Party Services. The Service may include links to, or recommendations for, accommodation, dining, events, or other experiences provided by third-parties (“Affiliate Content”). NR acts only as an introducer and does not own, operate, control, or guarantee any third-party website, product, or service and does not provide any warranties or representations as to their products and services. Where you follow a link or make a booking through a third-party provider, you are contracting directly with that third-party, and its terms and privacy policies will apply.

We may earn a commission or referral fee when you make a purchase through such links; these commercial relationships are disclosed in accordance with the UK CAP Code and Consumer Protection from Unfair Trading Regulations 2008.

NR is not responsible for the accuracy, availability, safety, or quality of any third-party service and will not be liable for any loss or damage arising from your dealings with such providers.

Any questions, claims, or issues about a third-party product or service should be directed to the relevant provider. Any engagement with third-party services is at your own risk, as described in Clause 6 (Disclaimers and Limitations of Liability).

3.5 Content sharing. Users may share road trip itineraries privately or publicly for personal use, provided they include a prominent link to the NR website. Commercial sharing without written consent is prohibited.

3.6 Moderation. NR reserves the right, at its sole discretion, to moderate, edit, or remove any content (including uploaded images, chat inputs, or other User Content) that is unsafe, inappropriate, abusive, harmful, or otherwise inconsistent with these Terms, our Acceptable Use Policy, or applicable AI guardrails.

3.7 No reliance or warranty. The Service and all AI Outputs are provided for informational purposes only. NR does not warrant, represent or accept any liability for  the completeness, accuracy, or reliability of any generated itinerary, recommendation, or suggestion. Users should always verify all travel details independently.

3.8 Platform licence. Subject to these Terms, NR grants you a limited, non-exclusive, non-transferable, revocable licence (without the right to sub-license) to access and use the Service for personal, non-commercial purposes only. This licence begins when you lawfully access the Service and ends when your Account is suspended, closed or these Terms terminate, in accordance with Clause 7 (Suspension and Termination).

4. User Accounts

4.1 Account creation. To access certain features of the Service, Users must create an account by providing accurate and complete information. Users are responsible for maintaining the confidentiality of their login credentials and for all activity occurring under their account. You must not transfer or assign your Service account password, even temporarily, to a third party

4.2 Account types and payments. NR offers different account types as defined in Section 2. Subscription accounts are billed annually and may be paid either as a single annual payment or through monthly instalments. Payment processing for Subscription accounts is handled securely by Stripe, a third-party payment provider. By purchasing a Subscription account, you agree to Stripe’s applicable terms and privacy policy.

4.3 Account termination by User. Users may terminate their account at any time through the self-service delete function on the “My Profile” page. Upon closure, access to any saved trip itineraries, AI Output, or account features will cease. Personal data will be handled in accordance with our Privacy Policy.

For Subscription accounts with monthly payments, any remaining balance for the annual subscription period will be calculated and charged before the account can be closed.

If you are a consumer, your statutory cancellation and refund rights are explained in Clause 4.4 (Consumer Cancellation and Refunds).

4.4 Consumer Cancellation and Refunds

4.4.1 Right to Cancel (Cooling-Off Period)

If you are a consumer purchasing a Subscription account or other paid feature online, you have the legal right to cancel your purchase within 14 days from the day after the contract is made.

You do not need to give a reason for cancelling.

4.4.1.1 Start of Service During Cooling-Off Period

You may choose to access the Subscription account Service immediately after purchase. By doing so, you acknowledge and agree that:

• the Service will begin straight away; and
• once the full digital Service has been provided, you will lose your legal right to cancel under Regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We will obtain your express consent and acknowledgement of this before you gain access to the Subscription account Service.

4.4.1.2 How to Cancel During Cooling-Off Period

If you wish to cancel within the 14-day cooling-off period and you have not chosen to start the Subscription account Service immediately, you can cancel by:

• emailing us at [email protected]

4.4.1.3 Refunds During Cooling-Off Period

If you cancel your purchase within the cooling-off period and have not yet accessed any part of the Subscription account Service, we will refund the full amount you paid. If you have accessed any part of the Subscription account Service, we may make a proportionate deduction to reflect the period of use up to the date of cancellation.

Refunds will be made using the same payment method you used for purchase and will be issued within 14 days of us receiving your notice of cancellation.

4.4.2 Other Refunds

If your Subscription account Service is faulty, unavailable for a prolonged period, or not provided with reasonable care and skill, you may be entitled to a price reduction or partial refund under the Consumer Rights Act 2015. This does not affect your statutory rights.

5. Intellectual Property

5.1 Ownership of the Service and Content. All intellectual property rights in and to the Service, including its software, algorithms, AI Tools models, text, Prompts, graphics, branding, trademarks, interface design, databases, AI Outputs and all related materials, are and shall remain the exclusive property of New Roads Collective Limited (NR) or its licensors. Nothing in these Terms grants the User any ownership rights in the Service or its content.

5.2 Ownership of AI Output. All AI Outputs from use of the Service, including road trip itineraries, recommendations, routes, maps, and other content are and remain the exclusive property of NR. By section 9(3) of the Copyright, Designs and Patents Act 1988 (“CDPA”), NR is the author and copyright owner of all computer-generated works created by or through the Service. We also own database rights pursuant to CDPA, sui generis rights when applicable and other intellectual property rights in our database and its composite parts, NR may anonymise or aggregate Outputs for its own lawful business purposes. If and to the extent CDPA does not apply to the AI Outputs, all intellectual property rights worldwide in AI Outputs are assigned to NR as the owner of the Service by the User. Users acknowledge that the AI Output is automatically produced by NR’s systems and is not authored or owned by the User.

5.3 Licence to use AI Output.

5.3.1 NR grants each User a limited, non-exclusive, nontransferable licence to use, view, and share AI Output for their own personal, non-commercial purposes, including:

• exporting the itinerary to Google Maps (where available);
• sharing itineraries privately or publicly for personal use, provided that a link to the NR website is included; and
• downloading a copy of the itinerary for personal travel purposes.

This licence:

• continues while the User holds an active account;
• automatically ends if the User’s account is terminated for breach or misuse; and
• does not permit resale, commercial use, or republication.

5.3.2 Restrictions on AI Output use. Users must not:

• sell, license, rent, copy, reproduce, distribute, or otherwise exploit any AI Output or other content for commercial purposes;
• use any itinerary or AI Output in connection with a paid event, commercial drive, sponsored activity, or other business arrangement without NR’s prior written consent; or
• modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works from the Service or its content.
• Input any AI Output or other NR materials into any third party AI tool without NR’s express written consent by scraping or otherwise.

5.4 NR’s Use of User Content and AI Output. NR may use your User Content and the AI Outputs, including route information and choices, to create a detailed history of all of your journeys made when using the Service. NR uses this history to offer the Service to you, to improve the quality of the Service it offers to you and to all of its users, to improve the accuracy of its mapping and navigation data, and more as described in the Privacy Policy. This history is associated with your account and User name. This history is retained by NR for a limited period of time and in accordance with the Privacy Policy. NR may store, analyse, share, or delete the User Content history or AI Output at its discretion including for operational, research, marketing, or compliance purposes.

This includes the right to:

• anonymise and reuse itinerary data for promotional or analytical purposes;
• remove or restrict access to AI Output if necessary for safety, legal, or technical reasons; and
• delete historical User Content and AI Output permanently in the event of business closure or platform retirement.

5.5 User Content Users may upload images of their road trips or vehicles or other User Content. By uploading such content, Users retain ownership of their User Content but grant NR an irrevocable, perpetual, worldwide, royalty-free, non-exclusive, sub-licenseable and transferable licence to use, display, reproduce, prepare derivative works, anonymise or aggregate, modify, and distribute such content for the operation and promotion (including NR’s marketing materials, online and offline) of the Service and NR other products and services. NR will not use car images uploaded to the Garage feature for marketing purposes.

User Content indemnity: You warrant that you hold all rights needed to upload and share your User Content and agree to indemnify NR, its employees, officers, directors and agents, from and against all claims, damages, expenses, losses and liabilities that arise as a result of your violation of these Terms. Including where arising from a third-party threatened or formal claim that your User Content infringes their intellectual property rights.

5.6 Use of anonymised data. NR may analyse and use anonymised or aggregated User Content and AI Output to enhance and improve its products and services, including AI training, system optimisation, analytics, and research and as required by applicable law. Such use will not identify any individual User.

5.7 Right to remove or restrict access. NR reserves the right, at any time and at its sole discretion, to remove road trip itineraries, AI Outputs, or User Content, or to revoke or restrict a User’s licence or access to the Service, without refunds, as described in Clause 4.4 (Consumer Cancellation and Refunds) and Clause 7 (Suspension and Termination), where:

• content or the User is deemed to breach these Terms, the Acceptable Use Policy, or applicable law;
• a User account becomes inactive, suspended, or terminated; or
• NR determines such action is reasonable or necessary for operational, safety, or legal reasons.

5.8 Reservation of rights. Except for the limited licence expressly granted to Users, all rights, title, and interest in and to the Service, the AI Output, and all associated intellectual property are reserved by NR.

6. Disclaimers and Limitation of Liability

6.1 General disclaimer. The Service, including all AI Outputs, road trip itineraries, routes, maps, recommendations, links to third party sites and related content, is provided on an “as is” and “as available” basis. NR does not guarantee that the Service will be uninterrupted, error-free, or that it will meet every User’s expectations. Users acknowledge that the Service relies on multiple third-party providers and that occasional interruptions, maintenance, or data delays may occur.

6.2 AI accuracy. The Service uses AI Tools to generate personalised road-trips. While we take reasonable care and skill in providing the Service, AI-generated content may contain errors, omissions, or outdated information. The Service is informational only and is not a substitute for independent route checking, vehicle assessment, or compliance with traffic law. Users must independently verify critical details before travelling (for example, legal restrictions, road closures, and availability). Nothing in this clause limits your statutory rights where NR fails to use reasonable care and skill.

6.3 Third-party dependencies. NR’s Service relies on the availability and performance of third-party systems, including but not limited to OpenAI, Google, Stripe, Hetzner, Open Street Map, and other service providers. If these services experience downtime, data loss, or failure, the NR platform may be impacted. NR shall not be liable for any delay, disruption, or unavailability resulting from the failure or interruption of third-party systems or from maintenance undertaken on their schedules.

The information provided by the Service, including recommendations, Affiliate Content and Third-Party Services, described in Clause 3.4 (Affiliate Content and Third-Party Services),  originates from third parties. Such information is fluid and often updated; the third party data may be inaccurate, incomplete or outdated. NR has no control over third party platforms, products and services, does not provide any warranties to such information’s credibility or reliability, and is not responsible for the accuracy, availability, safety, suitability or quality of any third-party service. NR will not be liable for any loss or damage arising from your dealings with such providers nor use of their data.

Advertisements. Third party advertisements may appear on the Service from time to time. NR does not endorse these advertisements, and the advertisements are not intended to be, nor should they be, viewed by Users unless and until their vehicle has come to a complete stop. NR will not be liable for any form of liability arising from your reliance on, or in connection with, the use of the content of such advertisements posted on the Service.

6.4 Data integrity. NR implements reasonable backup and security measures to protect User Content. However, NR does not warrant that stored data will be preserved without loss or corruption. Users of Subscription accounts are encouraged to back up important itineraries or information where possible.

6.5 User responsibility and limits of our liability. You are solely responsible for your driving conduct, the condition and suitability of your vehicle, and compliance with all applicable laws (including traffic laws) and safety requirements as described in Clause 3.2 (Driver responsibility). You agree and acknowledge that you assume full, exclusive and sole responsibility for the use of and reliance on the Service, and you further agree and acknowledge that your use of or reliance on the Service is made entirely at your own risk.

Subject to Clause 6.7 (Exclusions), NR is not responsible for, and to the fullest extent permitted by law disclaims liability for:

• accidents, injuries, or damage to vehicles or property arising from the manner in which you drive or use information from the Service;
• road, weather, or traffic conditions, or the condition or accessibility of routes suggested;
• any fines, penalties, or enforcement action resulting from your driving decisions; or
• indirect, incidental, special, consequential, or punitive losses (including loss of profit, loss of business, data loss not caused by our breach of statutory duty, or bookings which are missed or not available or do not meet your requirements) that were not reasonably foreseeable when you entered into the contract.
• any loss arising from, or in connection with the use of, or the inability to use the Service, or from any failure or lack of availability of all functionality of the Service, or from your reliance on the content of the Service.

Nothing in this clause affects your rights where we fail to provide the Service with reasonable care and skill or as required by law.

6.6 Limitation of liability. NR HEREBY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, FEATURES, QUALITY, NON-INFRINGEMENT, TITLE, COMPATIBILITY, PERFORMANCE, SECURITY OR ACCURACY, TO THE FULLEST EXTENT PERMITTED BY LAW, and:

• NR’s total aggregate liability to any User, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by that User for access to the Service in the twelve (12) months preceding the event giving rise to the claim.
• Nothing in these Terms limits or excludes any liability that cannot be limited under the Consumer Rights Act 2015, including any obligation to provide a refund or price reduction under Clause 4.4 (Consumer Cancellation and Refunds).

6.7 Exclusions. Nothing in these Terms excludes or limits NR’s liability for:

• death or personal injury caused by NR’s negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot be limited under the Consumer Rights Act 2015, including any obligation to provide a refund or price reduction under Clause 4.4 (Consumer Cancellation and Refunds); or
• any other liability that cannot be excluded under applicable law.

6.8 Force majeure. NR shall not be liable or responsible for any delay or failure to perform its obligations under these Terms caused by events beyond its reasonable control, including (but not limited to) acts of God, natural disasters, epidemics, wars, acts of terrorism, labour disputes, server outages, regulatory changes, or failure of third party networks or infrastructure. During such events, NR’s obligations shall be suspended for the duration of the force majeure event.

6.9 Service updates and maintenance. NR reserves the right to modify, update, or suspend access to the Service (in whole or in part) for maintenance, improvements, or technical reasons. Where possible, NR will provide reasonable advance notice of scheduled downtime.

6.10 No guarantees of outcomes. All road trip itineraries, suggestions, and AI Outputs provided by NR are intended as inspiration and guidance only. NR does not warrant that any itinerary will be suitable for every User, vehicle, or travel objective.

7. Suspension and Termination

7.1 Immediate suspension or termination. NR reserves the right to suspend, restrict, or terminate a User’s access to the Service immediately, without prior notice, where:

• the User breaches these Terms, the Acceptable Use Policy, or any applicable law;
• the User engages in abusive, unsafe, or inappropriate conduct, including behaviour contrary to NR’s AI guardrails or community standards;
• payment for a Subscription account fails, is reversed, or remains outstanding after the applicable grace period; or
• NR determines, in its sole discretion, that continued access would pose a risk to the Service, other users, or the public.

In such cases, NR shall have no obligation to refund any portion of fees paid, and the User’s access to the Service and any saved data, road trip itineraries, AI Output, and other content may be revoked immediately.

This clause does not apply to standard account closure, cancellation, or expiry, which are governed by Clauses 7.3 (Effect of termination) and 7.5 (Suspension or deletion of inactive accounts).

7.2 Termination for business or operational reasons. NR may suspend or terminate the Service, or any part of it, by providing not less than thirty (30) days’ written notice to affected Users. This may occur where:

• NR discontinues the Service or a specific feature for business, technical, or legal reasons;
• NR restructures or ceases operations in certain countries; or
• major platform updates require user migration or closure of legacy accounts.

Where termination occurs for reasons unrelated to breach, NR will, where applicable, offer Subscription account Users a pro-rata refund for any unused subscription period in accordance with Clause 4.4.2 (Other Refunds).

7.3 Effect of termination. Upon termination of an account:

• all rights and licences granted under Clause 5.3 (Licence to use AI Output) to the User will immediately cease
• access to the Service, saved road trips, chat history, AI Output, and other content will be revoked in accordance with the Privacy Policy (Right to remove or restrict access);
• NR may delete or anonymise User Content and AI Output in accordance with the Privacy Policy (Data retention) and Clause 5.4 (NR’s Use of User Content and AI Output).

Termination does not affect any rights or obligations accrued before termination.

7.4 Data retention post-termination. Following account closure, NR may retain certain information for a limited period where necessary for:

• compliance with legal and regulatory obligations;
• prevention of fraud or abuse;
• internal analytics, AI training, and system improvement (in anonymised form); and
• marketing insights and reporting.

All retained data will be handled securely and, where applicable, anonymised in accordance with UK GDPR and the Data Protection Act 2018, in accordance with the Privacy Policy (Data retention).

7.5 Suspension or deletion of inactive accounts.

• Trial account: NR will retain inactive Free accounts for a minimum of one year following the last recorded activity. After this period, NR may, at its discretion, suspend, close, or delete the account. Users will receive advance notice via email or phone at least one (1) month prior to suspension, closure, or deletion.
• Subscription account: Where the annual subscription renews successfully, NR will not automatically suspend or delete inactive Subscription accounts. However, if renewal payment fails, NR will send notification to the User via email or phone and allow a six (6) week grace period for payment resolution. If payment remains outstanding after six (6) weeks, the account may be suspended. Users will receive at least one (1) month’s notice in advance of suspension.

7.6 User termination. Users may terminate their account at any time via the self service delete function on the My Profile page. Termination will take effect once any outstanding subscription balance is settled.

Subscription account Users retain their statutory cancellation rights under Clause 4.4 (Consumer Cancellation and Refunds).

Upon termination, as per Clause 7.3 (Effect of termination), the User’s licence to access or use the Service and AI Output under Clause 5.3 (Licence to use AI Output) shall immediately end.

7.7 Survival. Clauses relating to intellectual property, disclaimers, limitation of liability, governing law, unpaid fees and any other provisions which by their nature are intended to survive termination shall continue in effect following account closure.

8. Governing Law and Jurisdiction

8.1 Governing law. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or formation, shall be governed by and construed in accordance with the laws of England and Wales, regardless of the User’s country of residence or location and without giving effect to any conflicts of law principles.

8.2 Jurisdiction.

8.2.1 Subject to clause 8.2.2, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter. Users who access the Service from outside the United Kingdom agree that they are subject to the exclusive jurisdiction of the English courts and waive any right to bring claims in another jurisdiction.

8.2.2 Users that live in Wales, Scotland or Northern Ireland, can also bring claims against NR in the courts of the country that they live in. NR can claim against Users in the courts of the country that they live in or English courts.

8.3 Dispute resolution. Before commencing any formal legal proceedings, both NR and the User agree to make reasonable efforts to resolve any dispute, claim, or disagreement through informal negotiation. Either party may initiate this process by giving written notice to the other describing the nature of the dispute and the desired resolution. If a resolution is not achieved within thirty (30) days of the notice, either party may proceed with formal proceedings in accordance with Clause 8.2 (Jurisdiction).

8.4 Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

8.5 Entire agreement. These Terms, together with any documents expressly incorporated by reference (including the Privacy Policy, Acceptable Use Policy, and Cookie Notice), constitute the entire agreement between NR and the User and supersede any prior agreements, understandings, or arrangements between them.

9. Change to the Terms

9.1 Language of the Terms. These Terms and all related documentation, including any notices or communications, are provided in the English language only. Use of the Service requires sufficient understanding of English to interpret these Terms.

9.2 Right to update and effect of changes. NR may amend or update the Service or these Terms from time to time to reflect changes in law, technology, business operations, or improvements to the Service.

Unless expressly stated otherwise, all updates apply prospectively from their stated effective date and do not retroactively alter the terms of any contract, subscription, or transaction already concluded under a previous version of the Terms.

Material updates that significantly affect a User’s rights or obligations will be notified in advance in accordance with Clause 9.4 (Material changes).

Users who do not agree to the revised Terms may stop using the Service or close their account before the effective date.

Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

9.3 Notification of changes. NR will notify registered Users of any updates to these Terms by email sent to the address associated with their account. The date of the latest revision will always appear at the top of this document, and the updated version will be published on the NR website.

9.4 Material changes. Where an update materially affects a User’s rights or obligations—such as changes to pricing, data use, or account functionality—NR will provide at least thirty (30) days’ advance notice by email.

During this period, Users may review the revised Terms and choose to close their account if they do not agree with the changes.

9.5 User right to cancel. If a User does not accept a material change, they may cancel their account before the effective date of the new Terms. Subscription account Users who cancel within the notice period will receive a pro-rata refund for any unused portion of their subscription, as set out in Clause 4.4 (Consumer Cancellation and Refunds).

Cancelling your account under this clause will not affect any rights or liabilities that arose under the previous version of the Terms.

Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

9.6 Minor updates. For minor updates that do not materially affect Users’ rights – such as clarifications, corrections, or technical adjustments – changes will take effect immediately upon publication without prior notice.

9.7 Version control. NR will maintain a record of previous versions of these Terms for reference. Users may request access to archived versions by contacting NR at [email protected]

10. Contact Information

10.1 Contacting us. If you have any questions, concerns, or complaints about these Terms or the Service, you may contact NR using the following details:

• Email: [email protected]
• Postal address: New Roads Collective Limited, 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT

10.2 Response times. NR aims to acknowledge all written correspondence within ten (10) working days of receipt. Complex matters may take longer to resolve, in which case NR will provide an estimated timeframe for a full response.

10.3 Alternative contact methods. Users may also reach NR through the contact form available on the New Roads website. For privacy-related matters, please use the contact information provided in the published Privacy Policy.

10.4 Notices and Communications.

1. Any notice or other communication required or permitted to be given under these Terms shall be in writing and delivered by email or post to the relevant address specified below, or to such other address as either party may notify in writing.
2. Notices to New Roads Collective Limited must be sent by email to [email protected] or by post to New Roads Collective Limited, 85 Great Portland Street, First Floor, London, W1W 7LT.
3. Notices to Users will be sent by email to the address associated with their account or displayed within the Service dashboard. NR may also provide important operational updates through in-app notifications or SMS where appropriate.
4. A notice sent by email shall be deemed received at the time of transmission, provided no delivery failure notice is received by the sender. A notice sent by post shall be deemed received on the second Business Day after posting (first-class mail within the UK) or on the fifth Business Day after posting (international mail).
5. For the purpose of this clause, “Business Day” means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
6. This clause does not affect statutory requirements for service of legal proceedings, which must comply with the Civil Procedure Rules of England and Wales.

10.5 Assignment. NR may assign or transfer its rights and obligations under these Terms to another entity. We will give you written notice if this happens and will ensure that the transfer does not reduce your statutory rights. You may not assign your rights or obligations without our prior written consent.

10.6 Third-party rights. A person who is not a party to these Terms has no rights to enforce any of their provisions under the Contracts (Rights of Third Parties) Act 1999.

 

End of Terms & Conditions

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